Shipping & Delivery Information
How are Shipping costs calculated?
Shipping costs are calculated based on the weight and volume of the order and the delivery destination. Shipping costs can be viewed on the product page and cart page, upon entering your postcode. Please note, that the more items you order, the more cost effective the charges will be.
When will my order be shipped?
Most products are usually dispatched within 1-2 business days of payment, and will be delivered to your chosen address.
There are, on very rare occasions, unexpected delays to the dispatch, and in such cases, you will be notified by us. Otherwise, you can track your delivery by logging in and check the status of your recent order. If you have any queries in regards to this, please contact us.
Delivery time for out of stock items can be delayed due to changes in shipping schedules, dock strikes, container x-rays, carrier delays and overseas suppliers changing dates. Dates are estimates only and we apologise in advance for any delays that may be experienced.
Can I Track My Order?
Yes! As soon as we book your order for delivery you will receive an email from us with all the shipping details and a tracking link. You can click into the link to see exactly where your product is. Not only this, you will receive shipping updates from us notifying you of the location of your purchase at each stage of the shipment.
Where can we deliver to?
Our products are delivered Australia-wide, unless stated otherwise.
Where on my property will the products be delivered?
Our products are a ‘to the door delivery’. The courier driver will deliver the products as close to your property front entrance as possible given the size of the delivery truck and ensuring safe practices. The driver will not deliver to inside of the home/office as that is your responsibility.
Please note if your shipping address is that of a unit/apartment, the courier person may not be able to deliver the products beyond the ground floor or you may need to assist the driver to do so.
When will I receive my order?
Deliveries take place Monday – Friday during normal business hours, excluding public holidays.
Refer to the following for estimated time of deliveries. Please note that they are only estimates and may vary.
|Sydney||3-7 Business Days|
|Melbourne||3-7 Business Days|
|Adelaide||3-7 Business Days|
|Brisbane||4-10 Business Days|
|Perth||4-10 Business Days|
|Everywhere else in Australia||5-12 Business Days|
However, please allow up to 12 business days for all deliveries. If you are still waiting on delivery after 12 business days, please contact us know immediately.
What if I have specific delivery requirements?
If you have special delivery requirements or would like to delay delivery of some or all products, please contact us, or specify your requirements in ‘Order Notes’ at checkout. There may be some extra costs associated with special delivery requirements.
How will my order be delivered?
We use couriers that are both convenient and cost-effective. We are confident that we offer the best value shipping rates in Australia.
Our couriers offer a door-to-door service, so please ensure that there will be someone available at the nominated delivery address to sign for your items and receive the delivery.
The service our couriers provide does not include taking the items inside, upstairs or in lifts, placement or removal of packaging.
For delivery addresses that have limited access or are not on the ground floor, we suggest getting the help of family, friends or a neighbour to assist bringing your items inside. If no one is available to assist the courier, please contact us and we will be happy to advise if an assisted delivery could be arranged for your order at an extra cost.
Do I have to be home to receive my order?
To save you the re-delivery cost, it is recommended that someone is home.
If you cannot be available to accept your delivery, the courier will leave a card with contact details, notifying you that a delivery attempt has been made. The goods will be taken back to the depot overnight and a re-delivery attempt will be made the next day. If this should happen to you, please note the re-delivery may cost extra fee. Alternatively, you can collect your parcel from the carriers’ depot at no extra cost.
What happens if my order is lost or damaged in transit?
While we use the best couriers in Australia, on very rare occasions, products can be lost or damaged in transit.
If your item arrives damaged, please contact us and we will assess the damage in accordance with our warranty policy. All of our items are insured for transit damage. They will either be picked up and replaced or a full refund will be processed.
Can my items be picked up?
Yes! You can pick-up the items from our warehouse located in Girraween, 2147. Order can be picked up from Monday – Friday between 9.30am-5.30pm with prior appointment. Please call in advance to arrange a pick up time so the items are ready for loading. Contact us on 02 8806 3434.
We can open after business hours or on weekends if required.