Shipping & Delivery Information
We strongly encourage all customers to read our Shipping & Delivery policies listed below prior to placing an order with Lirash.
Lirash ships Australia-wide. Currently, we do not ship outside of Australia.
Please provide a shipping address where deliveries can be made Monday to Friday during business hours. We do not deliver to PO boxes or Parcel lockers.
Lirash aims for a 48-hour dispatch on most orders. Some items may require additional time for dispatch due to various factors such as the size, weight, and fragility of the items. There are, on rare occasions, unexpected delays to the dispatch, and in such cases, you will be notified by us. As soon as your order is dispatched, you will be provided with a tracking number so you can constantly monitor the status of delivery.
All deliveries are ‘to the door delivery’. The courier driver will deliver the products as close to your shipping address’s front entrance as possible given the size of the delivery truck and ensuring safe practices. The courier will not take the item(s) to the inside of your shipping address as that is the responsibility of the customer.
Please note if your shipping address is that of a unit/apartment, the courier may not be able to deliver the products beyond the ground floor. It is the responsibility of the customer to collect the item(s) from there and take it to their respective floor.
Please ensure someone is present at the shipping address to receive the delivery, otherwise, there may be delays in re-delivery and potential costs associated with it, that the customer will be liable for. You will be provided with a tracking number, so ensure to track the shipment and organise for someone to be present at the time of delivery.
If you know that there will not be anyone present at the shipping address at the time of delivery, then we would recommend for you to select the ‘Authority to Leave Delivery’ option at checkout. With this option, couriers can leave the item boxes at a safe place near the front door or your shipping address, if the courier driver feels it is safe to do so, in the event of no-one being present to receive the delivery. Through this, you will avoid any delays with re-delivery and the associated costs with it. Even with this option enabled, you will be provided with a tracking number.
Deliveries cannot be organised for a particular day or time as all orders are shipped with third party couriers. Lirash will email you the tracking details of your order so you can track the status of delivery and view the ETA.
Order Tracking Information
As soon as your order is dispatched, Lirash will email you with the tracking information for your order, so you can constantly monitor the status of delivery. Please note, any delivery times/ETA stated in the tracking information is just an estimate. There could be changes to these timeframes due to courier workloads, traffic conditions, backlog of orders and/or other external factors which is completely beyond the control of Lirash.
Estimated Delivery Timeframes
Deliveries take place Monday – Friday during normal business hours (8am – 6pm), excluding public holidays. Refer to the following guide for estimated delivery times. Please note that these are only estimates and actual delivery times may vary:
|Shipping Area||Estimated Delivery Time|
|NSW Metro||3-7 Business Days|
|VIC Metro||3-7 Business Days|
|SA Metro||3-7 Business Days|
|QLD Metro||4-10 Business Days|
|WA Metro||4-10 Business Days|
|Everywhere else in Australia||5-12 Business Days|
On some occasions there could be delays to deliveries due to several factors such as courier availability, delivery surges etc. Please allow up to 12 business days for all deliveries to be completed. If you are still waiting on a delivery after 12 business days, please contact us.
Post Purchase Changes
Please contact us immediately, should you experience the following events after you place an order:
- You wish to cancel your order.
- There is a change in your shipping address.
- You will be away and there will not be anyone at the shipping address for an extended period.
Note, once your order has been dispatched from the warehouse and then you wish to make the changes listed above, in that event, there may be additional costs associated with it, which the customer will be liable for. This may include bearing the return delivery costs as well as a 15% re-stocking fee.
Delays in Delivery
On some occasions, there are unforeseen delays in the delivery of your order. Since all orders are executed by third-party couriers, these delays are completely beyond our control. If you are still waiting on your delivery after 12 business days, please contact us immediately. We will investigate alongside the third-party courier company regarding the reason for the delay and will try and work out a solution for you.
Please note, a late delivery does not entitle you to cancel your order. Until an investigation has not been completed by Lirash and/or the third-party courier company about the reason for the late delivery, Lirash will not be liable for any refunds or replacement. If you do cancel the order due to a late delivery and the investigation has not been completed, then Lirash is able to decline your request for a full refund. If you still proceed to cancel the order, then the return delivery fees, and a 15% re-stocking fee will be deducted from your refund.
Items Damaged in Transit
If your order has been damaged while in transit, please contact us immediately. Please inspect the products for any damages upon arrival and notify Lirash within 7-days of receiving the products. For mirrors (only), Lirash will need to be notified of any damages within 2-days of receiving the products.
Lirash carries transit insurance to ensure that no financial burden is bestowed on the customer for any damages that they are not related to. However, for this transit insurance to be applicable, Lirash needs to be informed of any damages caused in transit within the timeframes listed above. If damages are reported outside these timeframes, then the transit insurance may no longer be applicable.
When claiming for damage in transit, you may be asked to provide photographs of the damage for Lirash to verify the claim. Once your claim is approved, the appropriate corrective action will be taken by Lirash.