Returns & Exchange Policy
Lirash will only process, and is obligated to process, a return or an exchange in accordance with the Returns & Exchange Policy listed below. It is highly recommended that you go through the information below as it sets out the guidelines for the eligibility of returns or an exchange. If you have any further queries in regards to the information below or would like further details, feel free to contact us.
1.) If your products were damaged in transit
We carry transit insurance to ensure that no financial burden is bestowed on the customer for any damages that they are not related to. You must inspect the products for any damages upon arrival and notify Lirash as soon as possible.
When claiming for damage in transit, you may be asked to provide photographs of the damage.
Once your claim is approved, you will be sent a replacement piece with all shipping costs incurred upon Lirash.
2.) Products containing a manufacturing defect
If you detect a manufacturing defect in your order, you must inform Lirash as soon as possible. You will then be asked to provide images or videos identifying the defect.
These images and videos will then be reviewed by our technical team for Lirash to validate and approve your claim of a manufacturing defect. If the claim is not approved, then your return will be processed under the Change of Mind policy and therefore the buyer will bear the return postage and a 15% re-stocking fee.
If your claim is approved, upon availability of stock and at the discretion of Lirash, you will either be provided with a replacement, refund and/or other forms of compensation such as partial refunds, partial replacement, or repair services. The resolution is worked out on a case-by-case scenario.
If the product is out of stock, then you may be offered a similar product or a full refund.
The shipping costs associated with the replacement piece will be incurred upon Lirash (except for 'Click & Collect' orders, whereby, it is the responsibility of the customer to return the item(s) to the warehouse).
3.) Incorrect products delivered to you
Please notify Lirash as soon as possible. We will investigate the problem and provide you with the correct products. The replacement costs and delivery costs will be incurred upon Lirash. The correct products will be dispatched as soon as possible and will be delivered within the normal time frame.
4.) Products damaged by you
Unfortunately, any products that have been damaged by you, accidentally or otherwise, will not be replaced or refunded by us.
5.) Change of mind
In the very unlikely situation that you dislike our products and decide to return your item, we will provide you with a refund of the original purchase price, less delivery costs and a 15% re-stocking fee.
It’s important for your item to be in its original condition and packaging, to be eligible for a return. To organise a return, simply contact us within 30-days of receiving your item including images of your product in the original packaging and we will be in touch with further details.
Buyer is to bear the postage for change of mind. Please note, that you may have purchased products from our store with free shipping, however this option will be exempt in times of returns for change of mind. When returning our products, our actual delivery cost will be deducted from your refund.
Once the returned item(s) are received in the warehouse, it will undergo an assessment by our technical team. If the item(s) are determined to be in an unsellable condition due to considerable damage, then Lirash can apply additional charges beyond the 15% point even up to declining the entire refund.
If you wish to make an exchange (does not apply for Made-to-Order items), then you must notify Lirash within 3-days of receiving your products. The products that you purchased should be in their original packaging and condition. Images of the products must be sent to and approved by Lirash before any exchange is processed. The products that you wish to exchange with must be equivalent or of a lesser value in price. Please note, you cannot exchange with products that are on sale or classified under special offers. Also, in times of exchange the buyer is to bear the postage to and from Lirash and any additional costs associated with it.
If a customer places an order and chooses the 'Click & Collect' method, they will be given 30-days to collect their order from the specified collection address. In the event, that an order has not been collected past the 30-day mark, then the order will be cancelled. A refund will be issued, however, a 15% re-stocking fee will be deducted.
Please note, the Change of Mind policy does not apply for Made-to-Order items.
6.) Conditions of Return
For your item to be eligible for any form of a return (Change of Mind, Incorrect Products Delivered, Item has a Manufacturing Defect and/or Items Damaged in Transit), it must adhere to the following conditions:
i.) The product(s) itself should be in its original condition. This means no marks or signs of wear and tear on the product.
ii.) The item(s) should be packed in its original packaging. If the packaging has been disposed/destroyed or is in a condition where its unable to return to its original state/shape or form, then Lirash is able to decline the request for a return. Therefore, it is recommended that you hold on to the packaging until the product hasn’t been inspected and you are completely satisfied with the purchase.
iii.) The return must be lodged to us within the specified timeframes as mentioned above under the respective return clauses (1 – 5). If the return is lodged after the set timeframe, then Lirash can decline the request for a return. Therefore, it is recommended that you open your items as soon as you receive them to avoid surpassing the return timeframe.
In the event, when a return is being organised (any form of return) then Lirash will organise returns using the same shipping method that was opted for at the time of purchase by the customer. However, for ‘Click & Collect’ orders, customers are responsible for returning the item(s) or ‘parts of’ to the warehouse.
7.) Processing refunds
The method of payment for processing refunds will be at the sole discretion of Lirash.
It is highly recommended that you contact us immediately should you have any queries or concerns in relation to the Returns & Exchange Policy.
We’re always willing to help :)